Cointelegraph Exclusive Interview with Eric He: Discussing Recent Turmoil and LBank's Future Development
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Cointelegraph Exclusive Interview with Eric He: Discussing Recent Turmoil and LBank's Future Development
LBank founder Eric He responds to recent controversies, major platform transformations, and LBank's achievements on its ninth anniversary.
Navigating Web3 tides with focused insightsAccording to Cointelegraph, LBank founder Eric He has made his first public appearance following recent controversies, addressing the disputes, major platform transformations, and LBank's achievements on its ninth anniversary.
The crypto industry is known for its rapid evolution
Recently, the global cryptocurrency exchange LBank has undergone a series of internal upheavals. Since its founding in 2015, LBank has continuously evolved alongside the crypto industry, offering users diverse opportunities to trade emerging assets. Today, LBank not only supports spot and derivatives trading but has also launched staking and other investment services, establishing itself as a key player in the crypto space.
On the occasion of LBank’s ninth anniversary, Eric reflected on the recent turmoil, sharing insights from the perspective that “these events have driven meaningful internal changes within the company.”
Cointelegraph: There has been some controversy and discussion recently regarding your management style. Could you elaborate?
Eric He: Indeed, LBank has attracted significant attention lately, particularly concerning certain aspects of our internal operations and my personal management approach. In fact, a public discussion with an intern unexpectedly revealed some underlying tensions within our organization and exposed long-standing issues.
While I believe the intern’s actions were inappropriate, this incident prompted us to reflect and initiate positive changes—especially in improving our internal culture. Facing these challenges, I’ve gradually realized the importance of returning to the community, which is why I want to engage directly with users through grassroots community interactions.
Moving forward, I will take on the roles of Community Angel Officer and Risk Control Advisor, strengthening our ties with the community and introducing new forms of digital democracy. This is a pivotal moment for LBank, signaling our departure from previous operational models. We will now focus more intently on delivering high-quality crypto services and establishing a clear development vision.
CT: What caused such a significant shift in your attitude during this controversy?
EH: I’ve always believed that authenticity and sincerity are key to earning respect. Over the past nine years, it was precisely this principle that allowed LBank to thrive. However, this incident made me realize it’s time to get closer to our users. Going forward, I hope to hear genuine, unfiltered feedback—not polished PR responses—because such input helps us build a better LBank. This experience has been profoundly enlightening and has reignited my motivation to start anew. So, I’m committed to making real change.
CT: What specific measures have you implemented after this incident?
EH: Following this event, we introduced a series of more inclusive and efficient initiatives across five key dimensions:
- Establishing the LBank Management Committee to enhance governance;
- Launching a multi-million-dollar foundation to support promising altcoins and develop an MVRV metric for the meme sector;
- Introducing a Realized Date transparency metric to improve data openness and strengthen platform credibility;
- Creating the LBank Global Inclusion Platform with dedicated user feedback channels;
- Optimizing our listing strategy to offer users higher-quality assets.
CT: Could you elaborate on the multi-million-dollar foundation?
EH: Of course. This is a highly exciting initiative. Based on the current state and needs of the meme market, LBank has established a multi-million-dollar foundation aimed at identifying and supporting cutting-edge innovative projects in the meme space, thereby driving broader development across the crypto market.
CT: Looking back, what major milestones has LBank achieved over these nine years?
EH: Since our founding in 2015, LBank has steadily built its brand influence and now boasts over 10 million registered users across more than 200 countries and regions. Our daily trading volume exceeds $2 billion, and our team has grown from an initial 20 members to over 500 today—metrics that reflect user satisfaction to a significant extent.
CT: What are your thoughts on the future of the crypto industry and LBank’s role within it?
EH: I believe that only by embracing change and staying ahead of industry shifts can one remain competitive. LBank will continue striving to lead this transformation, placing the community at the core and advancing the global crypto ecosystem.
Looking ahead, success belongs to those who dare to dream and commit fully. Our focus on the community and users will become our core advantage in the competitive centralized exchange landscape.
CT: How do you view the current market volatility?
EH: Market volatility is the norm in the crypto industry. Having weathered many market cycles, short-term fluctuations do not shake our confidence. Overall, we still believe we are in a bull market cycle. Meanwhile, innovation continues across products, technologies, and ecosystems, all demonstrating tremendous potential.
No matter how the market evolves, we will not reduce our passion for innovation and new narratives. Regardless of external conditions, we will keep uncovering new opportunities and pushing the industry forward.
CT: Is there anything you’d like to say to LBank’s users and the wider crypto industry?
EH: I want to express my deepest respect to all our users and fellow industry participants—your trust and support have powered our journey. On LBank’s ninth anniversary, we are launching a comprehensive brand upgrade.
The road ahead may be challenging, but we firmly believe that by adhering to our values and maintaining unwavering commitment to the community, LBank will continue leading the development of the crypto industry and secure a prominent place in the global financial landscape.
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