TechFlow news: In response to negative feedback from the community regarding issues such as "funds被盗 when using OK Wallet" and "customer service failing to provide clarification," OKX CEO Star Xu has responded. He posted on X, stating that looking back at the history of technology and business civilization over the past century, no company has succeeded by "attacking competitors," nor has any so-called "black PR" firm whose main business is defamation become a long-term, mainstream enterprise. While "defamation" might bring short-term gains, such profits are like drugs—leading individuals and companies into a deeper spiral until they are ultimately eliminated by the market. A few years ago, OKX established strict internal guidelines explicitly prohibiting any form of marketing tactics that involve "attacking competitors" or "kicking them when they're down" during times of crisis.
Star Xu emphasized that OKX consistently focuses on every product detail, customer complaints, and industry trends, competing only against itself and time, with customer satisfaction as its core mission. Customer-first remains the top corporate cultural principle at OKX.
