TechFlow news, October 11 — He Yi posted on social media stating, "Due to significant market volatility and a surge of users in the past 16 hours, some users have encountered issues during trading, for which I sincerely apologize. Users who have incurred losses due to Binance-related reasons can contact customer service to register; we will individually review and analyze your account activities to determine compensation. This process will take some time, but losses resulting from market fluctuations and unrealized profits are not covered by compensation.
Binance is Binance because we never shy away from problems. When we fall short, we take responsibility head-on. We should be able to serve every single user—we have no excuses. For issues within our responsibility, we will address them without fail.
The market remains volatile at present; please remain cautious of investment risks."
