Huobi HTX C2C launches industry-first "0 freezes + 100% full compensation" dual insurance
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Huobi HTX C2C launches industry-first "0 freezes + 100% full compensation" dual insurance
Leading the way with industry-high standards to drive C2C into a new era of safety, far ahead!
Navigating Web3 tides with focused insights
Crypto trends are sweeping the globe, and with opportunities abound, C2C deposit and withdrawal services have become the primary hurdle for users entering the crypto world. Ordinary investors frequently face two major challenges: one is the risk of bank card freezes during deposits and withdrawals, and the other is insufficient platform compensation when incidents occur, leaving user rights unfulfilled in a timely manner.
HTX, driven by user needs, continues to optimize its deposit and withdrawal services. Following its earlier commitment to "zero fees for users, zero fees for merchants, and not treating deposits and withdrawals as a commercial revenue stream," HTX's C2C service has now undergone a significant upgrade—officially launching the industry's first dual-insurance mechanism of "0 freezes + 100% full compensation."
HTX C2C "Select" Upgrade: Protecting Users with Industry-Leading Standards
Since its launch, HTX Select has maintained strict standards of "high thresholds and rigorous screening," allowing only merchants with a proven track record of "zero freezes" to join, ensuring that every user transaction originates from the lowest-risk advertisers. While providing users with a reliable deposit and withdrawal environment, HTX has also set new benchmark standards for the entire industry.
Built on this foundation, HTX has further introduced a "100% full compensation" mechanism across its entire C2C platform. Advertisers on HTX C2C with a strong history of transactions—specifically those with zero freezes and zero non-verified records—can apply for and, upon passing strict review, obtain certification to offer 100% full compensation services. When users trade with such certified advertisers, if an order is hit with judicial freezing, both the advertiser and the platform will each cover 50% of the loss, combining for a full 100% compensation (up to 10,000 USDT per transaction), creating a dual-layer protection system. From merchant onboarding to compensation execution, HTX C2C delivers end-to-end closed-loop protection.
Multi-Layer Protection: Freeze Compensation Follow-Up Team + 7×24-Hour Rapid Response
To ensure smooth implementation of the compensation mechanism, HTX has specially established a [Freeze Compensation Follow-Up Team], staffed with professionals standing by 7×24 hours to provide users with dedicated one-on-one support.
If users encounter freezing issues, they simply need to file an appeal to receive immediate platform response. The compensation team will manage the entire process, ensuring full transparency and maximum efficiency. Whether it’s settlement of compensation amounts or updates on progress, users are informed instantly, eliminating common industry problems like "buck-passing" and "slow response times."
In terms of compensation amount, processing speed, and user-friendly rules, HTX C2C consistently applies the highest industry standards, delivering an unprecedented level of protection experience.
Buy and Sell USDT with Confidence—Trust HTX, Eliminate Freeze Risks! Setting the Industry Benchmark for Security
Sun Yuchen, global advisor at HTX, also stated on social media that the platform will continue strengthening and refining its compensation mechanisms, solidifying market trust and confidence in HTX. For users engaging in C2C trading, this mechanism ensures effective protection even when isolated risk events occur.
The launch of HTX C2C’s "0 freeze + 100% full compensation" mechanism represents a comprehensive upgrade to user experience, directly addressing core pain points in deposits and withdrawals, while optimizing cost, efficiency, and security to set a new industry benchmark:
● Zero fees: Neither platform nor merchants charge any fees, reducing user costs;
● Zero freezes: Select merchants must maintain a zero-freeze record, ensuring fund transfer safety;
● 100% full compensation: Judicially frozen orders are fully compensated (up to 10,000 USDT per transaction), with 50% covered by the advertiser and 50% by the platform—dual protection;
● Rapid response and transparent tracking: Establishment of the [Freeze Compensation Follow-Up Team] with 7×24-hour availability, ensuring real-time handling of user appeals
For years, high risks and inadequate protections in C2C deposits and withdrawals have undermined industry trust and reputation. Through its model of "zero fees + zero freeze barriers + 100% full compensation," HTX has truly built a secure defense for users, creating a safe, transparent, and user-friendly deposit and withdrawal environment. Going forward, HTX will remain user-centric, continuously enhancing the deposit and withdrawal experience and leading C2C trading services into a new era with industry-leading protection standards.
About HTX
Founded in 2013, HTX has evolved over 12 years from a cryptocurrency exchange into a comprehensive blockchain business ecosystem, encompassing digital asset trading, financial derivatives, research, investment, incubation, and more.
As a leading global Web3 gateway, HTX adheres to a development strategy focused on global expansion, ecosystem growth, wealth creation, and security compliance, offering crypto enthusiasts worldwide comprehensive, secure, and reliable value and services.
To learn more about HTX, visit https://www.htx.com/ or HTX Square, and follow us on X, Telegram, and Discord. For inquiries, contact glo-media@htx-inc.com.
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