TechFlow reports, according to Hong Kong Economic Times, that in recent days multiple Mox Bank virtual bank users have reported on social media platforms that their Mox bank accounts were repeatedly suspended within a short period. However, Mox Bank has not provided detailed explanations, only stating the suspensions were for security reasons, and that reinstatement may take several working days.
A spokesperson for the Hong Kong Monetary Authority (HKMA) responded that the HKMA is aware of the incident and has required the bank to take appropriate measures to ensure customer concerns are properly addressed.
Some users speculate the incident may be related to Mox Bank's recent system updates, which appear sensitive to certain transactions and customers, particularly those involving cryptocurrency trading.
Previously, Mox Bank announced on July 2 that it had obtained Type 1 Securities Trading License from the Hong Kong Securities and Futures Commission.
