Huobi HTX OTC Business Lead AD: Reshaping C2C Transaction Security with "0 Freezes + 100% Compensation"
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Huobi HTX OTC Business Lead AD: Reshaping C2C Transaction Security with "0 Freezes + 100% Compensation"
Consolidate industry leadership and advance C2C transactions toward higher security and integrity, achieving the ultimate vision of "users transacting with confidence."
Navigating Web3 tides with focused insights
On August 28, AD, Head of HTX OTC Business, was invited to attend the fourth episode of "HTX Executive Face-to-Face." He provided a detailed explanation of HTX's new C2C trading mechanism—"0 Freeze + 100% Full Compensation"—and elaborated on how this mechanism enhances security for over-the-counter transactions and comprehensively safeguards users' fund security.
HTX OTC Head AD Deeply Explains the C2C Select Platform
The Inevitable Path of Quality Upgrade
HTX Executive Face-to-Face: What is the background behind the launch of the C2C Select Platform? Why upgrade within the mature C2C sector?
AD: The launch of the C2C Select Platform dates back to November 2024, when the HTX OTC team realized that user demands for trading quality had surpassed basic functionality, seeking safer and more comfortable experiences. At the same time, by referencing key historical business milestones (such as Taobao's launch in 2003, Tmall's focus on quality and credibility in 2012, and SKP's creation of a high-end mall in 2015), we reviewed industry history and assessed the current landscape, concluding that industry upgrading was inevitable.
The launch of the C2C Select Platform is essentially HTX’s direct response to market and user needs: C2C trading can indeed become safer and more trustworthy. By integrating high-quality merchant resources, offering competitive pricing, 0-freeze security guarantees, and superior service experiences, we precisely address users’ most pressing concerns regarding price, security, and experience in OTC trading. This achievement also represents the concentrated efforts of the HTX OTC team over an extended period.
We emphasize "0 Freeze + 100% Full Compensation," meaning that if a user suffers judicial freezing due to merchant violations, the platform will fully compensate them, ensuring their funds remain unaffected. Users do not need to worry about any card freezing risks—the platform's protection mechanisms are always operating in the background.
HTX Executive Face-to-Face: Since its launch in April 2025, what has been the most representative achievement of the C2C Select Platform?
AD: The achievements of the C2C Select Platform after launch are mainly reflected in three aspects:
Industry and User Recognition: Recently, peer platforms have begun adopting similar strategies, indicating that the Select Platform model has earned respect and recognition across the industry. Additionally, during the initial phase of the platform's launch, a live-streaming event held within the HTX app attracted over 10,000 viewers, setting an internal record for live streams, which strongly demonstrates user acceptance and recognition of the Select Platform.
Outstanding Data Performance: The data performance of the Select Platform in its first three months equaled the results of the C2C business over the past nine months and led the market by 60–100 times, fully proving its strong market competitiveness and user adoption.
Zero-Freeze Record: From its launch in April this year through five months, the Select Platform has maintained a zero-freeze record, safeguarding transaction security and user experience through strict merchant screening and proactive risk control capabilities.
The Secret Behind "0 Freeze"
HTX Executive Face-to-Face: How did the C2C Select Platform achieve the legendary feat of zero freezes post-launch?
AD: For HTX, every measure starts from one principle: "being responsible for user safety and maintaining a zero-freeze threshold." This commitment is supported by a series of rigorous strategies:
1. Proactive Risk Control First: HTX emphasizes prevention over post-incident compensation. Through strict merchant screening (based on fulfillment capability, service quality, supply capacity, and security data), only the highest-quality and safest merchants are allowed onto the Select Platform.
2. Real-Time Risk Control System: Keyword alert system monitors thousands of entries per minute, detecting risks in real-time during merchant-user communications, immediately terminating suspicious transactions; 7x24-hour monitoring with human intervention enables minute-level detection and response for potentially high-risk orders, ensuring support and responsiveness at every stage of the transaction process.
It should be emphasized that HTX C2C Select Platform is the only platform offering 7x24 full-cycle service, having established a dedicated freeze-compensation follow-up team to ensure timely coordination between merchants and users and prompt issue resolution.
3. High准入 Standards: Merchants must pass stringent qualification reviews and sufficient probation periods before joining the Select Platform. Entry cannot be determined merely by transaction volume or asset size. Merchants driven by short-term gains are rejected to preserve the "0 freeze" integrity.
4. Enhanced User Experience: The UI interface of the Select Platform has undergone a comprehensive upgrade, clearly displaying diverse ad tags—for example, highlighting "0 freeze since joining"—helping users quickly identify suitable merchants.
Zero freezing is a major industry challenge, requiring tremendous effort in pre-trade risk control, merchant selection, and technical support. Though the journey is difficult, its significance is profound. HTX remains committed to user safety as the core principle, establishing an industry benchmark through strict standards and real-time interventions.
The Confidence Behind 100% Full Compensation
HTX Executive Face-to-Face: How does the 100% compensation mechanism of the C2C Select Platform work? Why does HTX dare to commit to 100% compensation?
AD: 100% compensation serves as a backup guarantee for the "0 freeze" goal. Through a shared assessment mechanism where both platform and merchant bear 50% each, risks are balanced while user rights are protected. Combined with proactive risk control, the need for compensation is minimized, while maximum security is ensured for users.
The confidence behind 100% compensation stems from our team's self-assurance in our capabilities and deep understanding of industry pain points. Over the past year and a half, internal evaluations by the HTX OTC team have confirmed that our products, risk controls, and merchant systems have reached leading industry levels, capable of withstanding pressures from users and the market. By integrating high-quality merchants, the C2C Select Platform ensures transaction security and user experience, giving us the confidence to promise 100% compensation and resolve user concerns about withdrawal safety.
In addition, HTX has launched a special campaign titled "Cracking Down on Violating Merchants" on the C2C Select Platform, continuously targeting typical violations such as non-real-name payments, account risk control breaches, low-price baiting, and unauthorized recruitment. So far, 57 violating merchants have been removed, including 30 permanently banned and 27 restricted from trading functions; total frozen merchant deposits amount to 310,000 USDT.
In my view, further refinement of the entire system will require more time. HTX made this decision only after extensive deliberation and internal audits of our infrastructure capabilities. From product development to operations and launch, nearly six months were spent. Therefore, this cannot be easily replicated—it requires deep strategic thinking and thorough preparation.
Future Plans: Ensuring Peace of Mind for Users
HTX Executive Face-to-Face: What are the future plans for the C2C Select Platform?
AD: The success of the Select Platform originates from an extreme pursuit of user safety and experience. By integrating premium merchant resources, optimizing transaction processes, and strengthening risk control systems, the Select Platform achieved zero freezes, leading data performance, and widespread recognition within just six months.
Going forward, the Select Platform will continue enforcing strict merchant admission standards, continuously improve user experience, listen to user feedback, and further enhance transaction convenience and comfort. We aim to solidify our industry-leading position and drive C2C trading toward higher levels of security and integrity, ultimately fulfilling our vision of "users trading with peace of mind."
About HTX
Founded in 2013, HTX has evolved over 12 years from a cryptocurrency exchange into a comprehensive blockchain business ecosystem encompassing digital asset trading, financial derivatives, research, investment, incubation, and other services.
As a globally leading Web3 gateway, HTX adheres to a development strategy centered on global expansion, ecosystem prosperity, wealth effect, and security compliance, providing crypto enthusiasts worldwide with comprehensive, secure, and reliable value and services.
To learn more about HTX, please visit https://www.htx.com/ or HTX Square, and follow X, Telegram, and Discord. For further inquiries, contact glo-media@htx-inc.com.
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