Gate: Users whose assets were stolen experienced serious information leaks or device compromise; will actively cooperate with fund recovery and subsequent handling.
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Gate: Users whose assets were stolen experienced serious information leaks or device compromise; will actively cooperate with fund recovery and subsequent handling.
Gate issued an announcement regarding the recent "user asset theft incident," sharing internal comprehensive verification results, analysis of the incident's cause, and progress on subsequent handling. Regarding the verification process and key facts, the announcement stated that after comprehensive verification, materials submitted by the applicant at the time, including account information, real-name information, transaction records, Alipay screen recordings, etc., matched the account completely. According to analysis by the technical team, Alipay screen recordings can only be made by the customer themselves or someone with access to the customer's Alipay account. Alipay possesses an extremely strict real-time risk control system; logging into Alipay on a different device will mandate multi-factor authentication. This indicates a situation involving serious leakage of customer information or device compromise. Regarding the Gate platform audit mechanism, the announcement stated that the Company's security unbinding audit mechanism strictly executes the four-fold verification process of "Multi-channel advance notification + System risk control preliminary screening + Manual multi-layer review + Time protection," and never has nor will it approve any security item change application based on a single material alone. Gate always takes information security and customer data protection as the Company's core management requirements. The issue of internal information leakage mentioned by some parties does not exist. Regarding fund recovery and subsequent handling, the announcement stated that Gate processed the matter with the highest priority immediately after the incident occurred, coordinating security, compliance, legal, business, and other teams to carry out on-chain analysis and asset tracking and freezing. It continues to coordinate with third-party institutions such as Tether to advance fund freezing. Subsequently, it will also actively cooperate with judicial authorities in investigations and data collection. Any substantive progress will be communicated immediately.
Navigating Web3 tides with focused insightsTechFlow reports that on July 9, Gate issued an announcement regarding the recent "user asset theft incident," sharing the results of a comprehensive internal investigation, analysis of the cause of the incident, and progress on subsequent handling.
Regarding the investigation process and key facts, the announcement stated that after a comprehensive investigation, the account information, real-name information, transaction records, Alipay screen recordings, and other materials submitted by the applicant at the time matched the account completely. According to analysis by the technical team, Alipay screen recordings could only be recorded by the customer themselves or someone who could access the customer's Alipay account. Alipay has an extremely strict real-time risk control system, and logging into Alipay on a different device triggers a mandatory multi-factor authentication requirement. There was a situation of serious leakage of customer information or the device was controlled.
Regarding the Gate platform audit mechanism, the announcement stated that its security unbinding audit mechanism strictly implements the four-fold verification process of "multi-channel advance notification + system risk control preliminary screening + manual multi-layer review + time protection," and never has and never will pass any security item change application based on a single material alone. Gate always takes information security and customer data protection as the company's core management requirements. The issue of internal information leakage mentioned by some people does not exist.
Regarding fund recovery and subsequent handling, the announcement stated that Gate has been handling it with the highest priority since the incident occurred, has coordinated teams such as security, compliance, legal, and business to carry out on-chain analysis and asset tracking and freezing, and continues to coordinate with third-party institutions such as Tether to advance fund freezing. Subsequently, it will also actively cooperate with judicial institutions' investigations and data collection, and any substantial progress will be communicated to the involved party immediately.
